SterlingResidential.com | Buying & Selling Residential Properties in Texas | Houses for Rent Houston Area | Humble Atascocita Kingwood & Spring Texas Realtors | Sterling Residential®, Realtors® | Real Estate Broker: Select Service Points

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Learn about our client service pledge and understand how we work for you.

Our Client Service Statement commits Sterling Residential, Realtors to quality services.

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Sterling Residential,® Realtors®
Client Service Statement

In client partnership, Sterling Residential,® Realtors®, a Texas-based brokerage, provides flexible, value-based service terms through professional, principled, and personalized real estate transaction management – from consultation, to contract, to closing.

We are your trusted partner

Dedicated to consistent quality service, we work hand-in-hand to provide a transparent brokerage experience, whether you’re a 1st time homebuyer or knowledgeable investor. Your success and satisfaction is our overriding goal and our services are tailored to your individual needs.

We are committed to informed consumers

Informed consumers make the most satisfied clients — before and after closing. Beginning with our initial free consultation, and continuing through your purchase or sale transaction, we provide steady support and communication throughout the process. Our work together forms the foundation for your informed decision-making.

We are a full-service real estate brokerage

We provide representation in accordance with the requirements of the Texas Real Estate Commission (TREC), offering a range of service and fee options that do not alter our fiduciary commitment to our clients.

We are your representative

With an emphasis on single-agency representation, we will work no in-house deals as Intermediary without the express authority of our clients. Intermediary, a form designated agency, can limit the Broker’s fiduciary duties to that of a transaction facilitator.

Our fees are disclosed right up front

Our fees may be a fixed dollar amount, a percent of the purchase or sales price, a cooperative compensation agreement with a listing broker, an hourly charge for the broker’s time, or a combination of these. Additional pay or incentive bonuses earned during our relationship will be credited to you at closing, unless otherwise stated in the listing agreement. Our fees are set by individual policy and are not established by TREC or any other authority — brokerage fees are negotiable by law.

We offer a selection of fee programs and services

Our programs provide flexibility tailored to your needs; it’s our method for pricing our services according to your level of participation in the purchase and sale process. Our listing agreement details our respective cooperation and responsibilities, determining what services we’ll provide and stating what tools we’ll employ on your behalf. Limitations do apply – consult with the Broker for details.

You can depend on timely & open communication

We understand our obligation and affirmative duty to keep our clients informed by conveying accurate and timely information. Utilizing email, text messaging, and cell phone communications, the Broker is available to our clients for consultation throughout the process.

We manage the process

Through many hurdles and deadlines, we actively manage the transaction process from consultation to closing. Our due diligence efforts are committed to obtaining the information necessary for client decisions.

You can cancel at any time

Subject to the terms and conditions of the listing agreement, clients may cancel our services in writing at any time during the listing term. Under certain conditions, a cancellation fee may apply.

Licensing, memberships & standards

Demonstrating our service commitment to principled brokerage service, we are licensed by TREC, and are members of the National Association of Realtors, the HAR Multiple Listing Service (HARMLS), and the BBB. We are dedicated to Equal Housing Opportunities and the principles of Fair Housing laws.